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Knowledge Base Articles

Knowledge Base Articles

The Professional Development Services Knowledge Base is our repository of tips and tricks to help you use our modules effectively.

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General

KBA Summary
PKbA0001 Module Is Disabled
PKbA0002 Module about file has a different version than enteliWEB reports
PKbA0003 Module functionality / dialogs differs from 'installed' version
PKbA0004 Module is not doing X on a regular basis (updating data, fixing meters, etc)
PKbA0005 Module data not updating / logs have 'empty response' or 'unable to read response'
PKbA0009 Replication fails with error: “Failed to synchronize group – master device not found in enteliWEB.�

Data Transfer Module

KBA Summary
PKbA0006 Data is not being updated
PKbA0007 Replication does not occur immediately after changing objects in enteliWEB
PKbA0008 Replication only occurs once per day
PKbA0010 Weather Underground occasionally writing a weird value

BMS Reporting

KBA Summary
PKbA0011 After Hours Runtime report showing no data
PKbA0012 Reports are timing out during execution

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